Refund policy

Subscription Terms

Your subscription begins on the activation date as soon as your initial payment is processed.

Your subscription will endure for the subscription period as agreed in a transaction terms  and will automatically renew for subsequent renewal subscription periods until you cancel by giving us 1 (one) months’ notice before the expiry date of the subscription period or subscription renewal period.

You authorise us to automatically charge you every renewal subscription period until you cancel. We will automatically charge you the then-current rate for your subscription plan, plus applicable taxes (such as VAT if the rate does not include it), every subscription renewal period until you cancel.

 

Cancellation Terms

You can cancel your subscription plan on 1 (one) months’ notice by contacting customer support on support@impression.cloud. If you cancel within 1 (one) months before the expiry date of the subscription period or renewal subscription period, your subscription plan will continue until the end of that month’s billing period. If you fail to cancel within 1 (one) month before the expiry date of the subscription period or renewal subscription period, your subscription plan will automatically renew for a further renewal subscription period and will continue until the end of that renewal subscription period’s billing period.

 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@impression.cloud.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@impression.cloud and send your item to: Impression Signatures (Pty) Ltd, Cambridge Office Park, 1st Floor, Buildling B, Centurion, Gauteng, 0169, South Africa.

Shipping
To return your product, you should mail your product to: Impression Signatures (Pty) Ltd, Cambridge Office Park, 1st Floor, Buildling B, Centurion, Gauteng, 0169, South Africa

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.